|
SYMPTOMS
If you install the Microsoft Windows update for the Microsoft .NET Framework
1.1 on your computer where Microsoft Business Solutions CRM is installed,
Microsoft CRM users cannot gain access to the computer. A user who tries to
gain access to Microsoft CRM receives the following error message:
Access denied. 0x80040E4D Contact your administrator.
CAUSE
This problem occurs because Microsoft CRM 1.0 does not support the.NET
Framework 1.1.
RESOLUTION
To resolve this problem, remove the .NET Framework 1.1.
You can have both the .NET Framework 1.0 and the .NET Framework 1.1 installed
on your computer at the same time. When you remove the .NET Framework 1.1,
Microsoft CRM automatically uses the .NET Framework 1.0 SP2 (the original
configuration when you installed Microsoft CRM).
Remove the .NET Framework 1.1
To remove the .NET Framework 1.1 from the computer where Microsoft CRM is
installed, follow these steps:
1. Click Start, point to Settings, and then click Control
Panel.
2. In Control Panel, double-click Add/Remove Programs.
3. In the Add/Remove Programs dialog box, click Microsoft .NET
Framework 1.1, and then click Remove.
Restart Requirement
You do not have to restart the computer after you remove the .NET Framework
1.1.
|