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SYMPTOMS
When you reply to an e-mail message in Microsoft Business Solutions CRM
(Microsoft CRM), a corresponding activity is not created in Microsoft CRM.
CAUSE
This problem occurs because you are replying to an e-mail address for a user
who is a member of your domain, but that user is not set up as a user in
Microsoft CRM.
MORE INFORMATION
Steps to reproduce the problem
1. Log on to Microsoft CRM as CRM-user@megasolutions.com.
Note The following steps assume that Microsoft CRM is installed in the
contoso.com domain.
2. Follow these steps to create a contact for another domain
user who is not a Microsoft CRM user:
a. Click Create a New Contact.
b. In the First Name box, type Pilar.
c. In the Last Name box, type Ackerman.
d. In the E-mail box, type
pilar_ackerman@megasolutions.com.
e. On the File menu, click Save and Close.
3. Follow these steps to create an e-mail activity to the new
contact:
a. Click Create a New E-Mail.
b. Click the To box.
c. Select Contact in the Type list, and then click Go.
d. Select Pilar Ackerman, click Add the selected record, and
then click OK.
e. Click the CC box.
f. Select Contact in the Type list, and then click Go.
g. Select a contact whose e-mail address is not in the
contoso.com domain. Click Add the selected record, and then click OK.
h. Click Send.
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