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When you are presenting Microsoft Dynamics CRM 4.0 to customers bear in mind
that one of the key selling points is the strong integration with Outlook 2007.
Since Microsoft is manufacturer of both programs you are offering your
customers a platform value/benefits. If you have a customer that sends a lot of
email from Outlook you will be able to close a deal easily.
When you start a CRM project, your problems will begin. Although CRM and
Outlook are both manufactured by Microsoft, integration is always a problem! In
our last CRM project we encountered a number of problems with CRM client
installation. Here is the list of problems and possible solutions:
1. Symptoms:
While configuring CRM client the following error is displayed: "The
Configuration Manager cannot connect to the Microsoft CRM Server".
Resolution:
Run a following query against your database server. Replace
<server>:<port> with your CRM URL and port
-
USE MSCRM_CONFIG
Update DeploymentProperties SET NVarCharColumn = '<server>:<port>'
WHERE ColumnName = 'AsyncSdkRootDomain'
Update DeploymentProperties SET NvarCharColumn = '<server>:<port>'
WHERE ColumnName = 'ADSdkRootDomain'
Update DeploymentProperties SET NvarCharColumn = '<server>:<port>'
WHERE ColumnName = 'ADWebApplicationRootDomain'
2. Symptoms:
After installation CRM client the following error is displayed in the taskbar:
"Unable to Connect. Lost Connection to Microsoft Dynamics CRM. Microsoft
Dynamics CRM will restore the connection when possible. To stop retrying,
right-click and select Sign Out"
Resolution (am not sure which one worked but you can try both):
- Configure your IIS properly: Go to IIS > Microsoft Dynamics CRM >
_imgs. Right-click the _imgs folder and click Properties > Directory
Security. Under Authenticate and access control click Edit and ensure Enable
anonymous access is checked.
For the second problem I hoped that CRM Client Diagnostics tool would provide
me with some clues. However it only displayed the following message which was
not very helpful: The Web address (URL) specified for the installation
(http://crm) is not responding. Diagnostic tests that require connectivity will
not be run. Verify the specified Web service address and check for
connectivity. If necessary, rerun the CRM Configuration Wizard.
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