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SYMPTOMS
When you try to close a Task activity in Microsoft Dynamics CRM 3.0, you
receive the following error message:
Microsoft CRM Unhandled Error Details:
Server Error in '/' Application.
Server was unable to process request.
Description: An unhandled exception occurred during the execution of the
current web request. Please review the stack trace for more information about
the error and where it originated in the code.
Exception Details: System.Web.Services.Protocols.SoapException: Server was
unable to process request.
Source Error:
An unhandled exception was generated during the execution of the current web
request. Information regarding the origin and location of the exception can be
identified using the exception stack trace below.
Stack Trace:
[SoapException: Server was unable to process request.]
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
message, WebResponse response, Stream responseStream, Boolean asyncCall) +1491
System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName,
Object[] parameters) +218
Microsoft.Crm.Platform.Proxy.TaskWebService.Retrieve(Guid id, ColumnSetBase
columnSet) +100
Microsoft.Crm.Application.SMWrappers.Task.OMRetrieve(Guid id, ColumnSet
columnSet) +54
Microsoft.Crm.Application.SMWrappers.ObjectBase.OMRetrieve(Guid id) +34
Microsoft.Crm.Application.SMWrappers.ObjectBase.InternalRetrieve(String id,
String columnSet) +72
Microsoft.Crm.Application.Platform.ActivityBase.InternalRetrieve(String id,
String columnSet) +25
Microsoft.Crm.Application.Platform.Entity.Retrieve(String columnSet) +126
Microsoft.Crm.Application.Platform.Entity.Retrieve() +10
Microsoft.Crm.Web.Activities.BasicActivityPage.ChangeState(Object sender,
DataEventArgs e) +253
Microsoft.Crm.Application.Forms.DataEventProcessor.Raise(FormEventId eventId,
FormState state, User user, String objectId, Entity entity) +176
Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId) +89
Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) +56
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String
formId, String formType) +83
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) +13
Microsoft.Crm.Web.Activities.BasicActivityPage.ConfigureForm() +198
Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +30
System.Web.UI.Control.PreRenderRecursiveInternal() +54
System.Web.UI.Page.ProcessRequestMain() +1499
CAUSE
This problem occurs if the following conditions are true:
• You have upgraded Microsoft CRM 3.0
• You have installed the c360 Search Pac tool.
RESOLUTION
To resolve this problem, follow these steps.
Note After you complete these steps, the data that is in the cfsdirectioncode
field will be lost.
1. On the Microsoft CRM Web client, click Settings, click
Customization, and then click Customize Entities.
2. In the Customization Entries dialog box, double-click Task.
3. In the Entity:Task dialog box, click Attributes on the
Details menu.
4. Select the cfsdirectioncode picklist attribute, and then
click Delete.
5. Click Save and Close.
6. Click Publish.
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