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SYMPTOMS
When you try to send e-mail messages in Microsoft CRM from the Microsoft CRM
Web client to recipients in a different domain, you receive the following error
message:
Failed to Initialize Token
Initialize Token Failure
This issue occurs when the following conditions are true:
Microsoft Dynamics CRM 3.0 is installed on a server.
Simple Mail Transfer Protocol (SMTP) is installed on a different server.
CAUSE
This issue occurs because the SMTP server is not configured to accept relay
requests from the Microsoft CRM server.
RESOLUTION
To resolve this issue, follow these steps on the SMTP server:
1. Click Start, point to Programs, point to Microsoft
Exchange, and then click System Manager.
2. Click Servers, click the name of the Exchange server, click
Protocols, and then click SMTP.
3. Right-click Default SMTP Virtual Server, click Properties,
and then click the Access tab.
4. In the Relay Restrictions area, click Relay.
5. Verify that the Only the list below option is selected, and
then add the Microsoft CRM server to the list.
6. Restart the SMTP service. To do this, follow these steps:
a. Click Start, point to Programs, point to Administrative
Tools, and then click Services.
b. Right-click Simple Mail Transfer Protocol (SMTP), and then
click Restart.
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