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SYMPTOMS
Symptom 1
If you use the .NET Framework 2.0 on the same server that has Microsoft
Dynamics CRM 3.0 installed, you may receive one of the following error
messages:
Error message 1
Reports.config has invalid schema, and could not be loaded. Error Number:
0x80632900 Request URL: http://server/CRMReports/home_reports.aspx Stack Trace:
[CRMException: Reports.config has invalid schema, and could not be loaded]
Microsoft.Crm.Reports.ReportTypeCache.ValidationErrorHandler(Object sender,
ValidationEventArgs e) +34
System.Xml.Schema.BaseValidator.SendValidationEvent(XmlSchemaException e,
XmlSeverityType severity) +58
Note You receive this error message when you try to open a Microsoft Dynamics
CRM 3.0 report.
Error message 2
Server Application Unavailable The web application you are attempting to access
on this web server is currently unavailable. Please hit the "Refresh" button in
your web browser to retry your request. Administrator Note: An error message
detailing the cause of this specific request failure can be found in the
application event log of the web server. Please review this log entry to
discover what caused this error to occur.
Note You receive this error message when you try to open the Microsoft Dynamics
CRM 3.0 Web site.
The following error message is listed in the application event log:
It is not possible to run two different versions of ASP.NET in the same IIS
process. Please use the IIS Administration Tool to reconfigure your server to
run the application in a separate process. For more information, see Help and
Support Center at http://support.microsoft.com.
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Symptom 2
When you click Track in CRM in Microsoft CRM Sales for Outlook laptop client or
desktop client, you receive the following error message:
You do not have enough privileges to access the Microsoft CRM object or perform
the requested operation. For more information, contact your system
administrator
CAUSE
This problem occurs because a Microsoft Dynamics CRM 3.0 virtual directory is
running the .NET Framework 2.0. This can occur if Microsoft SQL Server 2005
Reporting Services and the .NET Framework 2.0 are installed manually before
Microsoft Dynamics CRM 3.0 is installed.
RESOLUTION
To resolve this problem, follow these steps.
Step 1: Change the Microsoft ASP.NET version to 1.1.4322
1. On the Microsoft CRM server, click Start, point to All
Programs, point to Administrative Tools, and then click Internet Information
Services (IIS) Manager.
2. Expand Computer, expand Web sites, and then select
Microsoft CRM v3.0 Web site.
3. On the Action menu, click Properties.
4. On the ASP.NET tab, locate the ASP.NET version box, click
1.1.4322, and then click OK.
Note This tab appears only after you install the .NET Framework 2.0.
5. Expand Microsoft CRM v3.0 Web site. Then select
MSCRMServices.
6. On the Action menu, click Properties.
7. On the ASP.NET tab, locate the ASP.NET version box, click
1.1.4322, and then click OK.
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Step 2: Change the ASP.NET status to Allow
To do this, follow these steps:
1. Log on to the Microsoft CRM server as a user who has a
local administrator role.
2. Click Start, click All Programs, click Administrative
Tools, and then click Internet Information Services (IIS) Manager.
3. In IIS Manager, expand the server name.
4. Click Web Service Extensions.
5. In the Web Service Extensions folder, right-click ASP.NET
v1.1, and then click Allow.
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Step 3: Reset IIS
Click Start, click Run, type iisreset, and then click OK.
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