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When you try to go offline in the Microsoft Dynamics CRM 3.0 client for
Microsoft Office Outlook, you may receive the following error message: The
Microsoft CRM client for Outlook was unable to go offline. Please try to go
offline again.
This problem occurs when Microsoft Visual Studio 2005 and Microsoft SQL Server
2005 Developer Edition are installed on the computer that is running the
Microsoft Dynamics CRM client for Outlook. When these products are installed,
the Microsoft .NET Framework 2.0 is installed. The Microsoft Dynamics CRM
client for Outlook is incompatible with the .NET Framework 2.0.
RESOLUTION To resolve this problem, configure Microsoft Office Outlook
to use the .NET Framework 1.1. To do this, follow these steps:
1. Log on to the Microsoft Dynamics CRM client for Outlook.
2. Click Start, point to Programs, point to Administrative
Tools, and then click Microsoft .NET Framework 1.1 Configuration.
3. In the .NET Configuration 1.1 dialog box, click
Applications, and then click Add an Application to Configure.
4. In the Configure an Application dialog box, click Other.
5. In the Add an Application dialog box, locate and then
double-click the Outlook.exe file.
Note By default, the Outlook.exe file is in the following directory:
C:\Program Files\Microsoft Office\Office11
6. Restart Microsoft Outlook.
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