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INTRODUCTION
This article describes how to enable the Service Calendar functionality in the
Microsoft Dynamics CRM desktop client for Microsoft Office Outlook. By default,
the Service Calendar functionality for Microsoft Dynamics CRM is disabled in
the Microsoft Dynamics CRM desktop client for Outlook. You can use the Service
Calendar functionality only when you are using the Microsoft Dynamics CRM
desktop client. If you use the Microsoft Dynamics CRM laptop client, this
functionality is unavailable.
MORE INFORMATION
To enable the Service Calendar functionality in the Microsoft Dynamics CRM
client for Outlook, follow these steps:
1. Open the Microsoft CRM Web client as a user who has either
the System Administrator or the System Customizer role.
2. Click Settings, click Customization, click Export
Customizations, and then highlight Site Map.
3. On the More Actions menu, click Export Selected
Customizations, and then click OK.
4. Click Save, type a name for the file, click Save, and then
click Close.
5. Make a backup of the site map file that you saved.
6. Start Notepad. Open the site map file that you saved. Then
locate the two instances of the following sentence in the file.
7. Replace both sentences by using the following sentence.
Note In this step, you are changing the Client="Web" parameter to
Client="Web,OutlookWorkstationClient".
8. Click File. Then click Save.
9. Start Microsoft CRM as a user who has either the System
Administrator or the System Customizer role.
10. Click Settings, click Customization, and then click Import
Customizations.
11. Click Browse, select the modified file in the Choose file
dialog box, click Open, and then click Upload.
12. Click Import All Customizations. Then, click OK.
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