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SYMPTOMS
If you do not have to go offline and synchronize, you can turn off the Go
Offline functionality of Microsoft Business Solutions CRM Sales for Outlook
(the Outlook client). To remove this functionality, install hotfix 892536 on
the computer that is running the Outlook client.
If your environment contains many computers that are running the Outlook
client, you may want to turn off the Go Offline functionality on some of those
computers. This action will improve performance.
Note Install this hotfix only on those computers on which you want to turn off
the Go Offline functionality. This hotfix applies only to the computers on
which it is installed.
RESOLUTION
If you installed the update rollup but you did not install this hotfix, follow
these steps to enable the hotfix on a computer that is running the Outlook
client:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type NOOFFLINE, and then press ENTER.
5. Double-click NOOFFLINE, type 1 in the Value data box, and
then click OK.
6. Exit Registry Editor.
7. Restart Microsoft Internet Information Services (IIS) on
the Microsoft CRM server. To do this, click Start, click Run, type iisreset,
and then click OK.
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