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SYMPTOMS
When you use Microsoft Windows Internet Explorer 7 together with Microsoft
Dynamics CRM 3.0, Internet Explorer 7 closes unexpectedly when you export
records to Microsoft Excel.
RESOLUTION
To resolve this problem, turn off the application mode setting for the
Microsoft Dynamics CRM 3.0 Web site. To do this, follow these steps:
1. Locate the Microsoft Dynamics CRM 3.0 Web site directory on
the Microsoft Dynamics CRM 3.0 server. To do this, follow these steps:
a. In Microsoft Internet Information Services Manager, expand
the computer name, and then expand Web Sites.
b. Right-click Microsoft CRM v3.0, and then click Properties.
c. Click the Home Directory tab.
d. Identify the path that appears in the Local path box.
e. Click OK.
2. In the directory that you located in step 1, open the
Web.config file.
3. In the AppSettings section, change the following code line
as follows.
Existing code line
Replacement code line
4. On the File menu, click Save.
5. On the File menu, click Exit.
6. Reset Microsoft Internet Information Services (IIS) on the
Microsoft Dynamics CRM 3.0 server. To do this, follow these steps:
a. Click Start, click Run, type iisreset, and then click OK.
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