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SYMPTOMS
When you are using the bulk import wizard in Microsoft Business Solutions - CRM
to import contact or lead records, the active Internet Explorer browser stops
responding if there are more than 500 characters in a field for a record. When
you view the Import Result Summary and you click Details to determine which
record has an error, you find the following message:
An error has occurred. For more information, please contact your system
administrator.
CAUSE
This problem is caused by a memory consumption error in the
BulkImportServer.dll file.
MORE INFORMATION
Steps to reproduce the behavior
1. Start the Microsoft CRM Web client.
2. Click Tools, point to Import, and then click Contacts.
3. Click Next.
4. Select the A file option, and then click Next.
5. Click Browse, and then locate and select an import file
where a record field contains more than 500 characters.
6. Leave the remaining options as they have defaulted, and
then click Next.
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