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SYMPTOMS
When you perform a knowledge base search by using the Microsoft Business
Solutions CRM 1.2 Knowledge Base Manager, you receive the following HTTP 404
error message:
The page cannot be found.
CAUSE
In the Home_managekb.aspx page in Microsoft CRM 1.2, an incorrect setting in
line 51 causes this problem. Line 51 incorrectly sets the
crmGrid.document.location setting to the following variable that is undefined:
_sGridQueueUrl
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WORKAROUND
To work around this problem, follow these steps:
1. In the Microsoft CRM Web client, click GoTo, point to
Service, and then click KB Manager.
2. Click Draft on the Article Queues tab.
3. Click the Search tab.
4. Type the words that you want to search for in the Search
For box, and then click Search.
5. Click the Article Queues tab, and then click Published.
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that
are listed in the "Applies to" section. This problem is scheduled to be fixed
in Microsoft Business Solutions CRM 2.0.
MORE INFORMATION
Steps to reproduce the problem
1. In the Microsoft CRM Web client, click GoTo, point to
Service, and then click KB Manager.
2. Click the Search tab.
3. Type the words that you want to search for in the Search
For box, and then click Search.
4. Click the Article Queues tab, and then click Published.
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