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SUMMARY
The Microsoft® CRM-Exchange E-Mail Router (the Router) is a software component
that provides an interface between the Microsoft CRM system and Microsoft
Exchange 2000 Server or Microsoft Exchange Server 2003. When installed on an
Exchange 2000 server or Exchange 2003 server, the Router transfers inbound
e-mail to the Microsoft CRM system.
According to the Microsoft Business Solutions CRM Implementation Guide version
1.2, the account used to run the Router queue service must have the following
user rights:
• Be a member of the Domain Administrators group.
• Be a member of local administrator group on both the Microsoft Exchange
Server and the Microsoft CRM Server computers.
RESOLUTION
Installing the Router
The user installing the Router must have domain administrator credentials.
However, domain administrator credentials are not required to run the Router
following installation. The information in the following list is valid for
Microsoft CRM Server and Microsoft Exchange Server running on separate
Microsoft Windows® servers. This information is not valid for Microsoft Small
Business Server 2000 and Microsoft Windows Small Business Server 2003. Also,
this information is not applicable if a domain controller is running on the
same computer as the Exchange Server.
• Microsoft CRM Server Application: The user installing the Router must be a
Microsoft CRM licensed user and can be assigned any Microsoft CRM user role.
• Microsoft CRM Server Computer: The user installing the Router must be a local
administrator. The Remote Registry Service must also be started to enable
remote access to the registry during installation.
• Microsoft Exchange Server Computer: The user installing the Router must be a
local administrator.
Running the Router
It is possible to use an account that is not a domain administrator to run the
Router queue service. The information in the following list is valid for
Microsoft CRM Server and Microsoft Exchange Server running on separate Windows
servers. This information is not valid for Microsoft Small Business Server 2000
and Microsoft Windows Small Business Server 2003. Also, this information is not
applicable if a domain controller is running on the same computer as the
Exchange Server.
• Microsoft CRM Server Application: The account used to run the Router queue
service must be a Microsoft CRM licensed user and can be assigned the System
Administrator Microsoft CRM user role.
• Microsoft Exchange Server Computer: The account used to run the Router
service must be a local administrator.
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