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SYMPTOMS
Some buttons and tabs are missing from the Microsoft Dynamics CRM 3.0 Web
client. This issue occurs when the Microsoft Dynamics CRM desktop client for
Microsoft Office Outlook is running on the computer, and you start the
Microsoft CRM Web client.
For example, one or more of the following buttons or tabs are missing when you
start the Microsoft CRM Web client:
The Delete button in the Quotes dialog box
The Send Direct E-mail button in the Accounts dialog box
The Send Direct E-mail button in the Contacts dialog box
The Settings tab in the Navigation Pane
CAUSE
This issue occurs because the cookie from the Microsoft Dynamics CRM client for
Outlook is present when you start the Microsoft CRM Web client. This cookie is
created when you start the Microsoft Dynamics CRM client for Outlook. If this
cookie is present, the Microsoft CRM Web client uses the Web pages of the
Microsoft Dynamics CRM client for Outlook.
Note The cookie is deleted when you exit the Microsoft Dynamics CRM client for
Outlook.
RESOLUTION
To resolve this issue, delete the Microsoft Internet Explorer cache. To do
this, follow these steps:
1. Exit the Microsoft CRM Web client and the Microsoft
Dynamics CRM client for Outlook.
2. Start Microsoft Internet Explorer.
3. Click Tools, and then click Internet Options.
4. Click Delete Cookies, and then click OK.
5. Click Delete Files, and then click OK.
To prevent this issue, exit the Microsoft Dynamics CRM client for Outlook
before you start the Microsoft CRM Web client.
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