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SYMPTOMS
When you start Microsoft Office Outlook 2003 on a computer that is running
Microsoft Dynamics CRM 3.0, you receive one of the following error messages:
An error occurred loading Microsoft CRM functionality. Try restarting Microsoft
Outlook. Contact your system administrator if the errors persist.
There is a problem communicating with the Microsoft CRM server. The server
might be unavailable. Try again later. If the problem persists, contact your
system administrator.
When you click OK to the error message, Outlook 2003 starts but the standard
Outlook 2003 toolbar does not appear. If you click a Microsoft CRM folder in
Outlook 2003, the program works correctly.
CAUSE
Cause 1
This issue may occur if Microsoft XML Core Services (MSXML) 4.0 Service Pack 2
(SP2) is not installed or the installation is corrupted.
Cause 2
This issue may occur if the MSXML components have trouble communicating with
the Microsoft CRM Outlook client.
Cause 3
This issue may occur if there is an unexpected line of code in the
Isv.config.xml file. For example, this issue may occur if the following line of
code appears in the Isv.config.xml file: xml version="1.0"
encoding="Windows-1252" Because there is an unexpected line of code, the
file cannot be successfully parsed. When the Outlook client tries to load its
forms, the Outlook client cannot build the form because it has a malformed XML
document.
Cause 4 This issue may occur if the Microsoft CRM 3.0 Web site is using
the Microsoft .NET Framework version 2.0 instead of .NET Framework version
1.1.4322.
RESOLUTION
Resolution 1
To resolve this issue, repair or install MSXML 4.0 SP2.
How to repair MSXML 4.0 SP2
1. Click Start, point to Control Panel, and then click Add or
Remove Programs.
2. In the Currently installed programs list, locate MSXML 4.0
SP2 Parser.
3. Click MSXML 4.0 SP2 Parser, click Change, and then click
Next.
4. Click Repair, and then click Install.
How to install MSXML 4.0 SP2
1. Download and install MSXML 4.0 SP2. To do this, visit the
following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?familyid=3144b72b-b4f2-46da-b4b6-c5d7485f2b42
(http://www.microsoft.com/downloads/details.aspx?familyid=3144b72b-b4f2-46da-b4b6-c5d7485f2b42)
2. After the installation of MSXML 4.0 SP2 has completed,
restart the client computer.
Start Outlook 2003 and determine whether the error message occurs. If the issue
persists, remove and then reinstall the Microsoft CRM desktop client for
Microsoft Office Outlook. To do this, follow these steps:
1. Click Start, point to Control Panel, and then click Add or
Remove Programs.
2. In the Currently installed programs list, locate Microsoft
CRM desktop client for Microsoft Office Outlook.
3. Click Microsoft CRM desktop client for Microsoft Office
Outlook, and then click Change.
4. Follow the instructions to uninstall the Microsoft CRM
desktop client for Outlook.
5. Restart the computer.
6. Reinstall the Microsoft CRM desktop client for Outlook by
using the program CD-ROM.
Resolution 2
To resolve this issue with MSXML, follow these steps:
1. On the Tools menu in Outlook 2003, click Customize, click
Toolbars, click to select the Microsoft CRM check box, click Delete, click to
select the Menu Bar check box, and then click Reset.
2. In the Outlook 2003 folders, delete all the folders in the
Microsoft CRM folder.
3. In Outlook 2003, delete all the Microsoft CRM shortcuts.
4. Close Outlook 2003.
5. Delete the UIXmlHash registry key from the
HKCU\Software\Microsoft\MSCRMClient registry hive.
6. Make sure that the RCOffline value is set to 0 in the
HKCU\Software\Microsoft\MSCRMClient registry hive.
7. Start Outlook 2003.
Back to the top Resolution 3
To resolve this issue, follow these steps:
1. Close the Microsoft CRM Outlook client.
2. Open the Isv.config.xml file in Notepad, and then delete
the first line in the file.
Notes
The Isv.config.xml file is in the Resources folder on the Microsoft CRM server.
The first line in the Isv.config.xml file should be the following line:
3. Save the Isv.config.xml file.
4. Open the Web.config file in Notepad, and then set the
ISVIntegration value attribute to "All".
Notes
The Web.config file is on the Microsoft CRM server.
The ISVIntegration value attribute includes the quotation marks. After you
change the ISVIntergration value, it appears as follows:
5. Save the Web.config file.
6. Start the Microsoft CRM Outlook client.
Resolution 4
To resolve this issue, set the Microsoft CRM 3.0 Web site to use the .NET
Framework version 1.1.4322. To do this, follow these steps:
1. On the Microsoft CRM server, click Start, click Run, and
then type inetmgr.
2. Expand Web Sites, right-click Microsoft CRM v3.0, and then
click Properties.
3. Click the ASP.NET tab, and then change the .NET Framework
to version 1.1.4322.
4. Expand Microsoft CRM v3.0, right-click MSCRMServices, and
then click Properties.
5. Click the ASP.NET tab, and then change the .NET Framework
to version 1.1.4322.
6. Restart Microsoft Internet Information Services (IIS). To
do this, type IISRESET at the command prompt.
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