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In the German version of Microsoft Business Solutions CRM, the wrong word is
used to describe the status of leads and of opportunities. This problem occurs
after you customize the views for leads or for opportunities. Microsoft CRM
uses the word Öffnen instead of the word Offen.
Note If you are viewing this article in a browser that does not support special
characters, the incorrect word that the program uses may not be displayed
correctly. The first letter in that word is a capital O that has an umlaut.
CAUSE
This problem occurs because the OrganizationUIBase table in the company
name_MSCRM database contains an incorrect value.
RESOLUTION
To resolve this problem, update the OrganizationUIBase table so that the table
uses the correct value. You must run a SQL script to update the table. To
obtain the SQL script, you must submit a support request.
Run the script
1. Click Start, point to Programs, point to Microsoft SQL
Server, and then click Query Analyzer.
2. Select the company name_MSCRM database from the list of
databases.
3. Run the script.
4. Publish the customizations. To do this, follow these steps:
a. Click Start, point to Programs, point to Microsoft CRM, and
then click Deployment Manager.
b. Click Action, click All Tasks, and then click Publish
Customizations in the Deployment Manager window.
c. Click to select the Lead check box and the Opportunity
check box. In the Publish Objects window, click Next.
d. In the "Publish to Web Servers" window, click Add.
e. Select the Microsoft CRM server in the Deployment Manager
window, and then click Add.
f. In the "Publish to Web Servers" window, click Finish.
g. Click Start, click Run, type iisreset, and then click OK.
Note The iisreset command resets Microsoft Internet Information Services (IIS)
on the Microsoft CRM server.
MORE INFORMATION
Steps to reproduce the problem
1. Customize the opportunities. To do this, follow these
steps:
a. Log on to Microsoft CRM by using a user account that has
the System Administrator role in Microsoft CRM.
b. Click GoTo, point to Home, and then click Settings.
c. Click System Customization.
d. In the Record Type Management section, click Opportunities.
e. Click Set Default View, and then select Active
Opportunities as the default view. Click OK.
f. In the Customize Opportunity Views section, double-click
the Active Opportunities view.
g. In the Active Opportunity view customization window, click
Add Columns.
h. Click to select the Status check box, and then click OK.
i. Click File, and then click Save and Close.
j. Click GoTo, point to Sales, and then click Opportunities.
k . The incorrect word is used for any opportunity that is
open.
2. Customize the leads. To do this, follow these steps:
a. Log on to Microsoft CRM by using a user account that has
the System Administrator role in Microsoft CRM.
b. Click GoTo, point to Home, and then click Settings.
c. Click System Customization.
d. In the Record Type Management section, click Leads.
e. Click Set Default View, and then select My Active Leads as
the default view. Click OK.
f. In the Customize Lead Views section, double-click the My
Active Leads view.
g. In the My Active Leads view customization window, click Add
Columns.
h. Click to select the Status check box, and then click OK.
i. Click File, and then click Save and Close.
j. Click GoTo, point to Sales, and then click Leads.
k. The incorrect word is used for any lead that is open.
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