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SYMPTOMS
Unsolicited emails (new emails not originating in Microsoft CRM) that are being
sent to Microsoft CRM users are being routed into Microsoft CRM even though the
system and the user settings are set to accept only solicited email.
CAUSE
The unsolicited emails may have been sent from an individual who has Microsoft
CRM installed. The emails may have been sent from a Microsoft CRM system
causing a GUID to exist in the subject of the email.
RESOLUTION
When Microsoft CRM users (system A) are receiving unsolicited emails from an
external individual that also has Microsoft CRM installed (system B), if the
email is sent from their Microsoft CRM system, a GUID is put into the subject
line of the email. Then, when the email is received by System A, the Microsoft
CRM Exchange Router sees the GUID in the subject line and assumes the email
originated from System A and routes the email into Microsoft CRM (System A).
MORE INFORMATION
Currently, the Microsoft CRM Exchange Router does not check to ensure that an
incoming email with a GUID in the subject line is linked to an existing
Activity Email in Microsoft CRM. It only assumes there is an existing Activity
Email in Microsoft CRM based on the fact that a GUID exists in the subject
line. So, if an external Microsoft CRM system sends an email to an individual
that also uses Microsoft CRM, the email will be routed in Microsoft CRM
automatically, even if the user's settings are set to accept only solicited
email.
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